Shipping

DOMESTIC SHIPPING

I ship all orders using USPS and rates are based on weight and distance.

The turn around time is up to 4-6 weeks. You will receive an email with tracking info once shipped. 

All lost, stolen or damaged items will not be refunded. Once items arrive at the post office, it is out of my hands and no longer in my control. Please make sure to keep a close eye on your tracking information. If you have problems with with your shipment, please contact your local post office and file a complaint with them if necessary. Thank you.

If any packages are returned to me due to address issues or due to any other reason that is not an error on my part, I will have to charge you another shipping fee to have it fixed and reshipped. I always send an email to the customer if my shipping site prompts an address issue and try to get it fixed before I send your items.  I also always email the customer if I do have a package returned. If I do not get a response within a week then the item will be put back on the shelf and I will refund you the item amount at a discount (due to shipping supplies I can not reuse), but not the shipping. This is why it is SO important to do your part as the customer to keep track of your shipping info. Thank you so much for understanding.

 

INTERNATIONAL SHIPPING

Please make sure to choose the correct shipping option for you. Canada (for Canada ONLY) 

Please note that we are not responsible for any customs, broker or duty fees that may be assessed on any international shipments. They BUYER assumes ALL responsibility for any additional fees that may be incurred.

Once the parcel has left the US it may no longer be track-able so please know that tracking is NOT guaranteed for international shipments.

All lost, stolen or damaged items will not be refunded. Once items arrive at the post office, it is out of my hands and no longer in my control. Please make sure to keep a close eye on your tracking information. If you have problems with with your shipment, please contact your local post office and file a complaint with them if necessary. Thank you.

If any packages are returned to me due to address issues or due to any other reason that is not an error on my part, I will have to charge you another shipping fee to have it fixed and reshipped. I always send an email to the customer if my shipping site prompts an address issue and try to get it fixed before I send your items.  I also always email the customer if I do have a package returned. If I do not get a response within a week then the item will be put back on the shelf and I will refund you the item amount at a discount (due to shipping supplies I can not re-use), but not the shipping. This is why it is SO important to do your part as the customer to keep track of your shipping info. Thank you so much for understanding.

 

RETURNS AND EXCHANGES

Due to the hygienic and perishable nature of my items I cannot offer returns or exchanges.